Customer Service Assistant/Administrative Assistant with 10 years experience. Seeking a challenging position in a professional environment.
09/2011- present Sears / The Lands End Shop
Sale Associate for major and well known department store. Responsible for handling all customer issues with understanding and satisfying resolution. Set up promotional displays, always keep a tidy store front and replenished stock as needed. Promoted upcoming sales and processed sale transactions.
03/2006 - 09/2011 Took Time Off to Raise Children
03/2005-02/2006 Eagle Community Credit Union, Lake Forest, CA
Administrative Support Assistant II
Responsible for handling information regarding motor vehicle registration. Processed
legal documents and other state required documents by filling out the proper paperwork.
Processed bills, contracts, warranties and service contracts and mailed it to the
Department of Motor Vehicle. Performed clerical duties including communicating with
clients. Handled all DMV-related calls. Checked for accuracy in all documents and
ensured that all required parts of forms are filled out and signed.
09/2003-02/2005 Geneva Companies/Citigroup, Irvine, CA
Client Service Representative
Responsible for answering phone calls and provide general information regarding
Mergers and Acquisition related question to our clients. Verifying Client (Buyer/Seller)
Information for accuracy and completeness. Ensured all client questions are answered
and resolved. Develop and maintain effective relationship with clients, provided a high
level of customer service. Making proper follow up calls, monitor and maintain most
prevalent client information.
01/2003-08/2003 Nordstrom, South Coast Plaza, Costa Mesa, CA
Sale Associate for a high end Department Store with strong focus with strong focus on customer needs, satisfaction and loyalty. Top-seller, able to build and maintain strong relationships and able to communicate and promote upcoming sale events. Abilities were aided by strong interpersonal, communication and computer skills. Maintain monthly accounting and client records.
03/2002-11/2002 Sears, South Coast Plaza
Provide excellent customer service in high-volume department store. Ensured individual
attention for customers by providing attention to customer needs and satisfaction.
Consistently promoted sales of new products. Processed sale transactions and assisted in
the inventory process.
01/ 2000-04/2001 Banca di Roma, Frankfurt, Germany
Provide back office assistance for major international financial institution, with an
emphasis in accounting and preparation of monthly balance sheet and statistical data.
Monitor and process balance sheets and open new accounts, process invoices and direct
debits. Maintain an monitor monthly budgets in preparation of annual settlement reports.
Filed monthly minimum reserve reports to Deutsche Bundes Bank, the auditing body of
all German banks, in compliance with foreign trade regulations and daily reporting
interest analysis, securities and currency results. Participated in monthly meetings and
electronics data processing project teams.
11/1998-12/1999 Accounting Dept. Chronopost International Shipping,
Office Manager and customer service assistance for international shipping company,
responsible for insuring that time-sensitive deadlines and customer satisfaction are met
with a high-degree detail and attention to over 100 countries. Coordinated with all
international accounting and customer service locations. Opened new customer accounts
and processed accounts payables and receivables.
Sept. 2001- 2003 Irvine Valley Community College, Irvine, CA-
Aug. 1995- Sept 1998 Friedrich List College, Darmstadt, Germany
Extensive Practical and Theoretical training
program covering all aspects of Business
Internships in accounting, customer service and
human resources. Graduated and received
Software programs: Word, Excel and PowerPoint
1992-1995 Graduated from High School (Martin-Behaim-
Schule) in Darmstadt, Germany