At a Glance…
-Military Training - USAF
-Organization and Planning
-Customer Service Background
-Proficiency in Microsoft Office
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
University of Phoenix
DEFAULT OPERATIONS PROPERTY ADMINISTRATOR
July 2011 to Present
Manage all vacant properties throughout the foreclosure process—including the coordination of monthly inspections; working with insurance companies to perform any needed repairs; and preparing the properties for foreclosure sale. Additionally, I am responsible for selling post-sale properties.
RESIDENTIAL MORTGAGE CUSTOMER SERIVCE
July 2007 to April 2010
My responsibilities included ASSISTING CUSTOMERS via phone, email, and written correspondence, as well as PROCESSING required DOCUMENTATION pertaining to paid-in-full mortgages using Microsoft Word and Excel. Attention to detail and knowledge of federal, state, and local mortgage laws was essential.
Lowe's Home Improvement
East Wichita, KS
October 2003 to September 2006
MANAGED 20 to 30 individuals on a daily basis, providing them coaching and training as needed. All sales/returns were completed properly to promote 100% customer satisfaction. I OVERLOOKED OPERATIONS of all cash registers, customer service, and the returns counter.
April 2002 to March 2003
My receptionist duties included; ANSWERING multi-line phones, GREETING walk-ins, ASSISTING the HRM with SCHEDULING interviews, distributing the mail, and other office duties. As the PAYROLL CLERK, I was responsible for ENTERING AND SUBMITTING weekly hours worked for approximately 200 employees to the general office for processing.
CUSTOMER SERVICE REPRESENTATIVE
November 1999 to January 2001
In a call center environment, I took incoming calls from credit card customers. I addressed the customer's questions and concerns with their accounts.
United States Air Force
Travis AFB, CA
AIRCRAFT GUIDANCE AND CONTROL SYSTEMS APPRENTICE
September 1996 to October 1999
My role in the Air Force was to MAINTAIN the C-5A/B aircraft's guidance and control systems. This included, but was not limited to; Auto Pilot systems, flight instrumentation, aircraft fuel systems, and engine instrumentation. I used various specialized TROUBLESHOOTING devices, detailed technical data, and precise schematics. These duties were performed daily to ensure the readiness of aircraft for their assigned missions.