Motivated, personable business professional accustomed to handling sensitive and confidential records. Able to work creatively and diligently to achieve goals in a timely fashion. Experienced in transcription and editing of medical, legal and general content. Proficient in editing material for content, typographical and grammatical errors. Excellent analytical and organizational skills. Strong computer skills. Professional customer service skills, with experience in the tourism/travel industry, medical and general business. Merchandising experience including resets, audits, and general sales and marketing tasks. Professional home office set up.
Certified Travel Agent
Medical, Legal, General Editing
Marketing & Sales
Home Agent Call Center
CUSTOMER SERVICE/CALL CENTER
Home Office Position answering inbound calls for a variety of call centers including major office supply store, major wireless provider, short term loan center, and travel website. Assisted customers with orders, delivery questions, acquiring loans, travel arrangements and general information using proprietary internet accessible software. Routinely increased sales through upselling and increased product sales.
TRAVEL & TOURISM
Experienced with family travel as well as business/corporate event travel. Responsible for setting up tours for small to mid-size groups. Arranged all travel arrangements from air/train, sightseeing, lodging, group activities, and ground transportation to and from all activities. Home agent knowledgeable in current travel trends and regularly participate in webinar and other training seminars. My niche is assuring that vacations and event travel arrangements are memorable, personalized, and well planned. I have routinely traveled with groups enabling them to have a familiar, friendly and professional representative available to them for any unforeseen problems.
TRANSCRIPTION, EDITING & PHOTOGRAPHER
Professional freelance transcriptionist/editor of general audio files as well as medical reports. I have over 17 years working as an editor. Experience in academic, medical, legal, and general audio. Proficient in manuscript, report, and presentation editing. Published photographer of wildlife in a nationally published birding magazine. Experience in wedding, reunion, and event photography.