Dawn Worzala

Freelance Poem Writer & Creative Writer

1621
Location:Madison, Wisconsin, United States
Profile:https://www.freelanced.com/dawnworzala
1
Kudos
3.0
2 Skills
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Dawn Worzala
dworzala@yahoo.com

OBJECTIVE: Seeking part time employment, with a company that allows me to use my
customer service and computer skills.

RELATED SKILLS AND ABILITIES
• Excellent telephone manner and customer service skills
• Confident, self motivated, and excellent customer service skills
• Organized and attentive to detail, type 55 wpm Pleasant attitude
• Certificates in ms office word 2007, excel, access, powerpoint
• Knowledge in Publisher and Outlook

|RELATED EXPERIENCE
23 years - Inbound/Outbound Call Center Experience
20 years – Customer Service and Sales
3 years – Office and Administrative Work
3 years – Scheduling and Appointment Setting

RELATED WORK HISTORY
• Sitel Corporation, (Blue Cross Blue Shield), Madison, WI; 12/2008-05/2009
Customer Service Call Center; gathered information for PPO customers

• American Red Cross, Telerecruiter, Madison, WI; 10/2004-05/2005
Set appointments for potential donors

• Sitel Corporation, (Prudential), Customer Service Call Center, Madison, WI; 09/2002-06/2004
Assisted callers with billing issues, policies questions, transactions and forms

• All Comfort Heating/Air Conditioning, Appointment Setting, Madison, WI 05/2002-09/2002
Appointment setting for customers who have heaters/air conditioners/air duct seasonal job

• Coverall Concepts, Inside Sales Madison, WI 01/2002-04/2002
Set up appointments or for business to give bids

• Tri-Unity Wellife, Office Assistant, Madison, WI; 01/2001-05/2001 Phones, Handled documents, data entry, appointment setting; worked with Psychic
Fair as needed: organized customer or vendors; kept records, and computer orders
And ticket sales at the fair.

• Cunningham Sensory Services, Telephone Recruiter, Madison, WI 05/1996-06/1997
Called individuals and made appointments for taste testing Surveys.

• Chamberlain Research, Telephone Interviewer, Madison WI 04/1995-05/1996
Called business and individuals to get their opinion on a various products

EDUCATION
Madison Area Tech College, Madison, WI 09/2005-06/2006
Business Software Applications Specialist, MS Office 2007 09/2009-
Currently Attending
Skills (2) Rating
Poem Writing
Creative Writing