Nicole Paulson

Freelance Admin Support Freelancer & Writer

Location:Minnesota, United States
2 Skills
Nicole Paulson
Objective To obtain a telecommuting position where I can demonstrate my diverse skills.
-Microsoft Office
-Problem Solving/Management
-Customer Service
-Office Management
-Telephone Skills
-Verbal/Written Communication
-Research/Fact Checking
Central Lakes College (Brainerd, MN)
-Studied General Subjects as well as Computer Science

Allianz Life Courses (Minneapolis, MN)
-Completed Telemasters – which provides strategies on how provide customers/clients with a high level of customer service in the most efficient and effective way possible.
-Increasing Personal Efficiency (IPE) - which highlights your own communication/management style and gives insight into how others communicate in the workplace.
Work History
Imperfect Parent (Current)
-Minor Topics/News Writer (as Nicholas Whittaker)
-Body of work can be found at:

-Analyze internet data for accuracy and relevance
-Self-manage time and task reporting
-Maintain a high level of quality and stay current with new materials and tasks

Peters & Peters, PLC
-Draft court filings, letters and other correspondence
-Answer phones, set up appointments and greet clients
-Do research for attorneys
-Answer client email
-Payroll and tax accounting
-Maintaining and installing office equipment and software
-Ordering office supplies
-Maintaining organized files for a large client base
-Assist in various other administrative functions

Peters’ Sunset Beach Resort
-Manage the Proshop and Clubhouse simultaneously and requesting additional staff in high volume situations
-Developed a new method of scheduling that has reduced/eliminated missed shifts
-Answer phones for the Proshop as well as the front desk
-Managing the snack bar, which involves taking food orders, cooking, and cashiering
-Maintaining the tee sheets, reserving tee times and getting walk-ins onto the golf course
-Restocking supplies in the gift shop, snack bar, lounge and vending machines
-Providing information and direction for new guests
-Washing dishes in the snack bar and the dining room
-Assist with waitressing as needed
-Prepping the dining room for breakfast and dinner
-Covering the front desk when necessary
-Assist in preparing documents and photos for the resort website

Meyer Teleservices
-Consistently demonstrated excellent telephone manner
-Scored above average on standards and expectations
-Assisted and encouraged fellow co-workers
-Consistently exceeded sales goals
-Selected as Employee of the Month

Larson/Glastron Boats
-Worked closely with a team and individually in a fast-paced setting
-Consistently delivered high quality
-Knowledgeable in may other areas of the department and was repeatedly asked to assist other areas, while maintaining my own responsibilities

Allianz Life Insurance
-Managed and maintained new Annuity and Life insurance accounts
-Demonstrated a commitment to superior customer service for Field Agents as well as fellow employees
-Mentored new employees
-Promoted to Senior Service Representative in 1 years time
-Completed a step in as a Team Leader
-Worked closely with management to solve workflow obstacles in high volume situations
-Selected to participate in additional projects such as Software Migration, End User Web Development, and a real-time database that allowed our Phone Centers communicate more efficiently with the Service Centers
-Regarded by Department Heads and Managers company wide as a go-to person for service issues
-Proficient communication in many forms: written, verbal, email, fax and multi-line phone
-Completed a step in as a Life Insurance Rep and was promoted to the Life Insurance team
-Achieved Department of the Year (New Business) as well as Team of the Year (Software Migration) in 2003
Skills (2) Rating
Admin Support