Technical and marketing communications management professional with 15 years of experience.
Technical communicator, marketing communicator, manager. Worked for startups and large corporations. Senior member of the Society for Technical communication (STC). Very experienced with user documentation and web content. Most recently managed teams of technical writers, illustrators, and web developers.
Technical communications, marketing communications, team management, social media, translation and localization project management, mobile app development management.
Data sheets, manufacturing notes, product selection guides, brochures, web content, media alerts, email blasts, press releases, product video content.
Significant Projects and Accomplishments
Technical Publications for Aviation
While at TIMCO Aerosystems, oversaw revision for customer-specific Component Maintenance Manual (CMM), as well as in-house user guide for highly customized engineering document control system.
Localization of Company Web Site to Simplified Chinese
Lead effort to research localization needs, identify a vendor, establish contract, and implement final deliverables for RF Micro Devices (RFMD) web site, RFMD.com.
Product Selection Guides
Coordinated data collection, supervised content development, contributed to design decisions for multiple RFMD product selection guides.
Corporate Web Site Ownership and Maintenance
Achievements include supervision of two major site redesigns for RFMD.com, product comparison grids, product detail pages, marketing content landing pages, search enhancements, user experience upgrades, and more.
Researched and coordinated multiple social media channels for RFMD, including Google+, Twitter, Facebook, LinkedIn, and YouTube. Wrote and published posts for each channel. Executed implementation of AddThis sharing feature on RFMD.com.
Freelance Writer, Pace Communications, 2013
Writes consumer-oriented web articles for cellular service clients in a voice easily accessible by the average user. Topics have included the Facebook social graph, science apps for kids, portable WiFi hardware options, and more.
Supervisor, Technical Publications at TIMCO Aerosystems, 2013
Supervised team of writers/illustrators developing aircraft documentation such as Component Maintenance Manuals (CMMs), Aircraft Maintenance Manuals (AMMs), Instructions for Continued Airworthiness (ICAs), and in-house manuals, all governed by FAA and ATA. Team also maintained content on technical intranets. Projects included user guide for customized version of Epicor Pro.File, evaluating xwiki to replace technical intranets, hiring employees and interns, identifying multiple ways to improve team performance.
Manager, Technical Communications Services at RFMD, 2010 - 2013
Managed writers, documentation specialists, multimedia specialists, and web developers supporting the marketing communications team at RFMD. Produced data sheets, manufacturing notes, email blasts, web sites, media alerts, press releases, mobile apps, catalogs, brochures, ads, graphics, and more. Projects included localization of RFMD.com to Simplified Chinese, CMS systems, selection guides, all social media, productivity tracking tools, and many more.
Responsibilities: coaching, enforcing discipline, reviewing employee performance, interviewing and hiring, budgeting, editing Marcom content, safeguarding RFMD's public marketing collateral, and acting as team technical liaison with all other departments.
Senior Technical Writer at RFMD, 2007 - 2010
Data sheets, application notes, white papers, other manufacturing-related deliverables. Lead team in procedure, style, and logistical issues. Served as acting manager for the department from April 2009 to May 2010.
Lead Technical Writer at LiveCargo, 2006 - 2007
Wrote and developed customer-focused Help systems and related documentation for small startup specializing in remote online storage.
Technical Writing Contractor at Tek Systems, 2004 - 2006
SOX and operations-related documentation for Polo Ralph Lauren.
Senior Technical Writer at BCE Emergis, 2001 - 2004
Developed Help systems for application service provider of B2B billing systems. Lead team in dealing with procedure, style, and logistical issues.
Technical Writer, Webmaster at Noregon Systems, 1999 - 2001
Maintained internal and external web sites. Developed Help systems and technical content such as user guides and reference materials.
Technical Writer at Vanguard Cellular, 1997 - 1999
Developed technical content for in-house billing system: user guides, admin guides, operations guides, web resources, report references, table references, and more. Helped convert content from print-only to print and web.
Vice-President of Communications at Southwest Elementary School (SWE) PTA, High Point, 2012 - Present
Assists and advises SWE PTA with communications concerns. Created and maintains SWE Facebook page. Posts on behalf of SWE PTA. Worked with principal and external resource to
create new school logo in use throughout the school and on school materials. Worked with principal on marketing campaign to help SWE compete with private schools.
Newsletter Editor at SWE PTA, High Point, 2010 - Present
Duties: Collects information for articles, designs and executes layout, proofreads, writes, makes all editorial decisions, creates PDF file, delivers to printer, and distributes final print jobs.
BA, Humanities/Liberal Studies. UNC Greensboro.
Skills and Expertise
Aviation Marketing Communications Software Development
Content Management Mobile Devices Software Documentation
Content Strategy Online Help Team Management
Copywriting Online Marketing Technical Communication
Corporate Communications Product Management Technical Documentation
Editing Product Marketing Usability Testing
Email Marketing Project Management User Experience
FrameMaker SEO Visio
Google Analytics SharePoint Web Content
HTML Social Media Web Content Management
Manuals Social Media Marketing Web Project Management