I am an experienced professional with a diverse background in technical writing, advertising, marketing, sales, customer service and event planning.
• Computer savvy (Mac and PC, 70+ WPM, Word, Excel, PowerPoint, Publisher, Access, QuickBooks, ProTools, SmartPlus, TapScan, et al.)
• Semi-fluent in Spanish, French and Latin
• Technical writing expertise
• Excellent phone and interpersonal skills
• Knowledge of Accounting and Contract Law
University of South Florida, Saint Petersburg, FL
8/2011 – Bachelor of Arts (pending) in Technical & Professional Writing
Chatfield College, Cincinnati, OH
5/2003 – Associate of Arts in English
Communications Specialist, East of Eden Enterprises
05/1996 - present
As a freelance technical writer, I have experience writing grant proposals, end user assistance manuals, annual reports, white papers, catalogs, brochures, ad copy, press releases and marketing materials.
Project Coordinator, Downtown Residents’ Civic Association
01/2010 - present, Saint Petersburg, FL
This position includes project research and implementation, technical writing and general assistance to the President and Vice President of the Board.
Teaching Assistant, University of South Florida
1/2010-5/2010, Saint Petersburg, FL
As a teaching assistant in an upper level Environmental Politics and Policy course, I oversaw three civic engagement projects: a student philanthropy board, a volunteer group, and a legal research study. This was a temporary position funded by federal grant money as part of the Lead-Learn-Serve initiative.
Advertising Assistant, Bonnie K. White & Associates
1/2000 - 8/2004, Cincinnati, OH
Working directly under the owner of an advertising agency, I learned about every aspect of advertising and public relations, including media buying, demographic analysis, technical writing, and production of television and radio commercials. I also managed client relations, payroll and accounts payable and receivable. I worked with clients in the industrial, retail, medical, real estate, non-profit and political sectors; I also worked closely with sales representatives and editors at production houses and other boutique agencies.
Telemarketing Sales Representative, RDI Marketing
4/1994 – 2/1999, Cincinnati, OH
I handled sales, customer service and market research in a state-of-the-art call center. I was a consistent top performer, with the highest sales figures and commissions. I was eventually promoted to a salaried position as a trainer and script writer.
Customer Service Representative, Matrixx Marketing
3/1995 – 2/1996, Cincinnati, OH
As a CSR, I handled inbound customer service for DirecTV customers, including sales, billing, new account activation, technical troubleshooting and complaints.