Darlene Pritchard

Freelance Office Manager & Secretary

Location:Olive Branch, Mississippi, United States
2 Skills
Darlene J. Pritchard
8925 Dehart Drive
Olive Branch, Mississippi 38654
662.890.4968 (home)

Experienced office professional well-versed in office operations and management. Computer savvy with desire to learn new applications and programs. Background includes several different environments working with top level management.


Smith & Nephew, Inc. - Memphis, TN June, 2008 - present
January, 2010 - present - Coordinator - Global Facilities
• Provide administrative support to Global Facilities team
• Implementing lease administration platform for worldwide Smith & Nephew real estate portfolio
• Developing processes to eliminate costs related to untimely rent payments, rate adjustments, and expired leases utilizing reports generated by lease admin system
• Communicate directly with district managers regarding upcoming lease expiration or renewal dates to obtain information as to space needs and operation location
• Coordinate information gathering via email and conference calls to determine course of action for any upcoming lease renewal/negotiation
• Assist with creation of capital requests for lease renewals and any capital expenditures required for such space
• Assist with facility projects such as renovations to leased office space; location moves; new space build-out construction, etc. to ensure consistency throughout Smith & Nephew facilities and adherence to standard facility and branding guidelines
• Create purchase order requests as required for active projects and process invoices against issued POs
• Management of tracking sheet for all currently active real estate transactions or projects for team
• Coordinate signage or branding installations as requested by field operations
• Developing Global Facilities SharePoint site to create a "go to" tool for entire corporation

June, 2008 - December, 2009 - Ortho Facilities Support Coordinator
(contractor through Peoplemark; hired full-time in July)
• Provided administrative support to four Project Managers, Sr. Engineer and Project Lead
• Updated AutoCAD drawings with personnel changes
• Updated Space Allocation Listing for accounting purposes
• Assisted with development of Ortho Facility Portfolio
• Assist in developing Facility Standards Manual
• Management of Facilities Service Request system
• Prepare check requests and purchase order requisitions for facility group purchases
• Order and track nameplates for new employee workspace
• Various other duties

Katt Worldwide Logistics - Memphis, TN
April, 2007 – February, 2008 - Executive Assistant to COO
• Supported Chief Operating Officer of growing transportation company
• Prepared various reports for COO, obtained necessary information from field personnel
• Maintained COO calendar and screened incoming e-mail for action items
• Scheduled meetings as requested; securing necessary meals or refreshments
• Participated in preparations for “Memphis In May” festival to entertain many large customers
• Maintained Board Room schedule/calendar and corporate employee roster
• Maintained office supplies for large corporate operation and processed associated accounts payable
• Negotiated national corporate purchasing agreement with national office supplier resulting in significant
• Prepared presentations for various staff
• Developed file system for operations office

Cintas Corporation -Cincinnati, OH January, 2001 – January, 2007
October, 2006 – January, 2007 - Project One Team - Executive Assistant
• Supported Vice President of Sales over multiple business units of Cintas
• Acted as liaison between VP and field locations staff
• Coordinated meetings as needed
• Screened executive’s incoming messages and phone calls
• Made travel arrangements as required
• Gathered data and prepared various reports on behalf of executive
• Updated Succession Planning software for VP
• Managed approvals through the third party administrator for payroll and HR items
• Left due to the relocation of my spouse to Memphis

November, 2002 – October, 2006 - Document Management Division – Executive Assistant
• Assistant to Division Vice President of new business unit of Cintas
• Developed training materials for newly acquired businesses joining the Cintas team
• Directly involved in communications between corporate team and field locations
• Made travel arrangements for Division VP and other executives
• Screened VP’s incoming e-mail messages on regular basis
• Provided information as necessary to Division General Managers, Regional Sales Managers, accounting staff, etc.
• Responsible for ensuring expenses fell within established budgeted ranges
• Prepared documentation for capital asset purchases necessary to bring new operations up to appropriate standards; (obtained quotes, prepared Capital Expenditure Authorization, obtained approval and coordinated PO)
• Audited expense reimbursement reports for five corporate staff members and all field personnel (approximately 30 reports per month)
• Used various internet search engines to pull articles pertinent to this industry from various news services
• Planned meetings (both in-house and off-site) for Division
• Maintained Divisional intranet site providing information about Division to all Corporate employees
• Maintained office supply cabinet and processed accounts payable invoices for payment by accounting department

January, 2001 – November, 2002- Corporate Marketing Department Marketing Coordinator
• Assistant to Business Manager, NA Operations Manager and National Marketing Manager of the Flame Resistant Apparel Division.
• Managed expense portion of the budget for division
• Prepared various reports using AS400 system and Marketing Department databases using Business Objects software (reports consisted of Comparative Cost Analysis which are provided to major corporate customers measuring their spend with Cintas over a specific period; weekly departmental new business report; monthly departmental volume report)
• Prepared Program Requirement Documents, outlining specifics about multi-location customer contracts for field location personnel; these documents are then posted on an Intranet site for web access
• Acted as a liaison between field locations and department personnel
• Assisted in preparation of semi-annual departmental newsletter
• Organized major social event sponsored by Cintas for an Edison Electric Institute convention held each fall

Contractors’ Warehouse - Cincinnati, OH
December, 1998 – January, 2001- Midwest Division Office Executive Assistant
• Assistant to Division VP/GM and Division Professional Sales Manager of six-store retail chain
• Provided local support for out-of-state Human Resource and Loss Prevention department managers
• Also provided minimal support to five-member purchasing/accounting team
• Developed this newly created-position to fit the needs of Division VP
• Prepared correspondence and spreadsheet documents utilizing Word, Excel, PowerPoint, and MS Publisher
• Interfaced between VP and Store Managers obtaining info as needed
• Prepared daily spreadsheet of divisional sales and other data
• Daily responsibilities included answering and routing incoming calls for division office including a toll-free customer service line available for customers of the entire three-state region
• Involved negotiating with customers and managers to settle complaints of material performance or customer service
• Approved all office expense invoices for payment by accounting department
• Recovered several thousand dollars in unauthorized telephone charges
• Handled all office supply purchases
• Purchased computer supplies in bulk for distribution to the six retail stores
• Responsible for inventory control of these items and necessary journal adjustments for product moved from division office to stores
• Organized meetings of division store managers and outside sales reps
• Made business travel arrangements for several individuals
• Negotiated purchase/lease of fax and copier/printer equipment upgrade working closely with IS Department for system compatibility
• Negotiated divisional account for local phone service netting approximately $1,000/month savings on local service in just three of six stores
• Sourced and recommended phone equipment providers for upgrade of large analog system to new, more efficient, digital equipment
• Additional projects included developing customer service training program for store level associates in region, training store managers on intranet e-mail system, and developing divisional human resources position

American Builders & Contractors Supply Co, Inc. - Dayton, OH
September, 1995 – November, 1998- Accounts Payable/Inventory Control
• Batched payable invoices against inventory receiving history for payment by corporate accounting department
• Maintained Branch expense account of $4,000 for small purchases; reconciled account for reimbursement from Corporate
• Responsible for computerized inventory control system
• Conducted regular inventory cycle counts as required by corporate office, as well as those needed to accurately maintain inventory records
• Established new and special order items for resale
• Provided administrative support to sales personnel
• Acted as Branch/Corporate liaison for computer services
• Back-up to inside sales/customer service personnel as well as accounts receivable/credit manager
• Occasionally acted as Interim Credit Manager, evaluating credit history of potential customers; processing accounts receivable and collections; daily reconciliation of cash drawer/payments; reporting sales/cash activities to Corporate; and invoicing to customers

Completion of various business-related workshops to improve computer skills; office/administrative skills; personal growth.

Associate Degree – Secretaryship General
Jefferson Community College, University of Kentucky – Louisville, Kentucky.

References will be provided upon request.
Skills (2) Rating
Office Management