Rashid Ali

Freelance Customer Response Freelancer & Office Manager

2 Skills
B-118 Sector 11-B, North Karachi, Karachi, Pakistan. D.O.B: 5-DEC-1964
Rashid Ali

To excel in the field of Sales & Marketing and achieve self-satisfying position through cohesive teamwork along with supportive and participative management style that could provide an opportunity for learning and professional advancement.
Experience November 10 to February 11 M/S Amanzi Mineral Water
Marketing Manager
? Planning and implementation of Marketing & sales strategies.
? Providing technical /sales/marketing assistance.
? Analyzed sales trend of Mineral Water Companies.
? Supervising a team of Sales persons.
March ‘06 to Oct 10 M/S O.C.S. Private Limited
Asst. Manager Call Center
Ensuring customer satisfaction through analytical quality control.
? Providing complete assistance to the subordinates on the on-going projects.
? Analyzing the system generated reports.
? Ensuring the high first-contact resolution ratio.
? Ascertaining that customer queries are resolved as soon as possible.
? Updating the staff about any new product, services and various packages.
August’ 98 – Feb.06 M/S London Electricity UK
Sales Representative (reporting to Group Sales Manager)
? Providing on-line solutions to the customers.
? Ensuring customer’s confidence on the services.
? Visiting customers on site for briefing about the services provided by the company.
? Product briefing in order to built maximum customer confidence.
? Providing comprehensive information about the services provided by the competitors.
? Retrieving customer feedback on similar products.
? Achieved the sales targets on both long term and short term basis.
May’ 93 – July’ 98 M/S Telips International Pvt. Ltd.
Asst. Sales Manager
? Controlling, managing and monitoring sales.
? Planning and implementation of sales strategies.
? Providing technical /sales/marketing assistance.
? Analyzed sales trend of card operated pay phone.
? Supervising a team of Sales persons.
? Achieved challenging targets by organizing vigorous team effort.
? MBA (Masters of Business Administration) 1989 – 1993
Major in General Management
University of the East, Manila – Philippines
Distribution and Sales Promotion practices of Pakistan International Airlines (PIA)

? Post Graduate Diploma in Finance and Banking 1990
ECYJ Institute of Small Business Programs
University of the East, Manila – Philippines
? BA (Bachelor of Arts) 1986 – 1988
University of Karachi – Pakistan
Electives in MBA

? Marketing Management
? Organization and Management
? Human Behavior in Organization
? Industrial Management
? Research Methodology
? Advertising

Professional Courses / Seminars / Workshops

Other Information

? “How to Secure Funds for Small Business Enterprises and the Risk Involved” – August 1990.
? “Investment Risks & Methods of Business Forecasting” – March 1990.
? “Nature, Functions, Opportunities of Personal Management: The Philippine Perspective” – December 1990.
? “Viable Entrepreneur Projects and How to fund them” – September 1990.

Computer Skills:
? Information Technology Level-2 (1998)
City and Guilds, East London College.
? Knowledge of MS Windows, MS Word, MS Excel.

To be furnished upon request