Twelve years within a Customer Service Center. Six years experience in Work Force Management. Eight years of experience in leadership roles (Team lead, Operations Manager, Department Manager).
I am able to type 50+ wpm and I am efficient in the majority of the MS Office products (Excel, Word, PowerPoint, etc.). Perfect for any data entry, office work or word processing you may need done. I am also able to work within in Outlook and manage calendars. I have 1 and half years working with QuickBooks processing A/P, A/R, Payroll, and Quarterly taxes.
I have experience in recording for Interactive Voice Response (IVR) system from my previous and current employer. I am currently employed recording voice-overs for e-learning courses.