Laureen Love

Freelance Technical Writer & Editor

Location:Albany, New York, United States
2 Skills

Experienced Technical Writer/Technical Editor/Graphic Design Artist
with document control and records management experience.

Experience writing and editing technical and administrative procedures, work instructions,
training modules, reports, user guides, online help files, etc.

Experienced Medical Language Specialist/Medical Editor/Medical Transcriptionist
with hardcopy and electronic medical records experience.

Willing to travel to work long-term per diem assignments, as needed.


2/2012 to Present
Superior Technical Resources, Binghamton, New York
Senior Technical Writer and Illustrator
Manufacturing Technology Documentation Team
• Provide contract technical writing services to GlobalFoundries, Malta, New York, semiconductor manufacturing foundry (Fab8).
• Interface daily with software engineers, software developers, and other subject matter experts in the Malta, Dresden, and Singapore locations, to write and illustrate user guides and online help files.
• Document detailed steps with screen shots for newly developed software programs for internal and external customer use.
• Prepare HTML and XML output files using RoboHelp.
• Attended QlikView Developer training to assist with writing QlikView-driven dashboard documentation specific to a number of proprietary GlobalFoundries applications and projects.
• Work closely with other internal Documentation Team members to provide conformance to ISO 9001:2008 Standard (Requirement 4.2.4 Control of Records) and ISO 14001 Standard (Requirement 4.5.4 Control of Records).

4/2011 to 9/2011
Superior Technical Resources, Williamsville, New York
Technical Writer (Short-term Contract)
• Provided contract technical writing services to Electrochem Solutions, Inc., Wireless Sensing Products, a subsidiary of Greatbatch, Ltd., Clarence, New York.
• Interfaced daily with engineers and other subject matter experts to write technical procedures, user manuals, manufacturing process instructions, and training modules for new wireless sensing product lines (manufacturing industry).
• Helped company to achieve two corporate milestones by writing necessary documentation required to market two new products.
• Documented detailed steps with screen shots for newly developed software and firmware programs for in-house and customer use.
• Worked closely with engineers to prepare paperwork for Engineering Change Orders (ECOs) to process and validate written documents and drawings for the corporate documentation system.

Census 2010
Franklinville, New York (Federal Temp)
• Performed census taking duties in a designated rural area for the federal government.

12/04/09 to 04/11/11 – Laid off due to end of contract assignment and the beginning of project demobilization.

3/2008 to 12/2009
ACTS, Inc., New Ellenton, South Carolina
Technical Writer-Editor / Document Control / Records Management (Subcontractor)
• Provide technical writing/editing services to URS-Washington Division, Washington Group International, at the Separations Process Research Unit Disposition Project (SPRU DP), a decontamination and decommissioning (D&D) project in Niskayuna, New York, for document preparation for submission to the United States Department of Energy (DOE).
• Provide Operations Technical Support for document control and records management per DOE standards and requirements. Received RCRA certification training on the job.
• Draft, revise, and edit operational, technical, and administrative procedures and documents, track throughout the review process, resolve and incorporate comments, issue, and distribute, as appropriate. File and maintain approved and superseded documents and records. Produce and maintain controlled procedure binders and all controlled documents on shared computer drive.
• Interface daily with managers, supervisors, radiological engineers, nuclear scientists, radiological technicians, and radiological field personnel.

3/2006 to 5/2008
MedQuist Inc., Mount Laurel, New Jersey (On-line MT)
Dictation Services Group, Atlanta, Georgia (On-line MT)
AccuScribe Transcription Services, Goose Creek, South Carolina (On-line MT)
Medical Transcriptionist / Medical Editor / Medical Language Specialist (On-line MT)
• Worked for various online medical transcription services, both part time and full time, and maintained a 99% accuracy level, including transcription of dictation by multi-cultural physicians with English as their second language. Industry standard requires 98% accuracy level for continued employment.
• Primary specialties: Acute Care, Urgent Care, Emergency Department, Trauma Emergency Center, Infectious Disease, and OB/GYN.
• Secondary specialties: Primary Care, General Internal Medicine, Surgical Oncology, Nephrology, H&P notes, discharge summaries, and consultations.

4/2005 to 3/2006
Universal Primary Care, Olean, New York
Primary Care Clinic
Electronic Medical Records Auditor (Full-time Employee)
• Maintained electronic medical documentation and audited electronic and hardcopy medical records in Olean location for all four clinic offices.
• Performed medical reception duties in all four clinic locations.
• Answered telephones; typed all incoming conversations with patients, other medical offices, and insurance companies into electronic medical records; and directed incoming calls from central medical call center.
• Assisted with patient referrals, as needed.
• Processed coded insurance paperwork for medical claims, as needed.
• Maintained patient privacy and confidentiality, per Health Insurance Portability and Accountability Act laws.
• Lost job due to clinic downsizing.

6/1993 to 12/2004
B. Koh & Associates, Inc., Owings Mills, Maryland (worked in Springville, New York)
T.G. Adams and Associates, Springville, New York (formerly B. Koh & Associates, Inc.)
Radiological and Remediation Consulting Firm
Environmental Word Processor / Technical Writer / Technical Editor (Self-employed Subcontractor)
• Composed, typed, and edited text for correspondence, proposals, reports, manuals, and marketing materials.
• Typed and edited radiological and remediation documents for private clients for submission to government regulatory agencies.
• Typed, edited, and maintained administrative and radiological field procedures for various government and private sector work sites throughout the United States.
• Created and maintained radiological grid data maps for environmental reports using various computer graphics programs.
• Input field data from air and groundwater sample surveys to Microsoft Excel spreadsheets for radiological and remediation documents.
• Set up electronic document control system and assisted with manual organization of documentation library and project records files.

2/2004 to 8/2004
URS Group, Inc., West Valley, New York (formerly Dames & Moore, Inc.)
Environmental Consulting Firm
Technical Writer / Technical Editor (In-house Temp)
• Drafted, edited, and proofread technical environmental documents in preparation for final publication.
• Provided technical publishing guidance for all reports and documents generated by URS at the West Valley Demonstration Project site according to various government agency publication guidelines.

8/2003 to 12/2003
Vector Marketing, Olean, New York
Subsidiary of Cutco Cutlery / Alcas Corporation
Catalog Service Representative (Seasonal Temp)
• Processed incoming telephone calls, fax, mail, and online orders from existing Cutco cutlery owners for annual Cutco discount cutlery sale.

4/2003 to 7/2003
Adecco, Olean, New York (Temp Employment Agency)
Superior Staffing Services, Inc., Cheektowaga, New York (Temp Employment Agency)
Adecco/TAD Energy Services, Cleveland, Ohio (Temp Employment Agency)

Administrative Assistant (Admin Temp)
• Provided temporary clerical support for Christa Construction in a field office at the Allegany Limestone Schools construction project in Allegheny, New York.

Secretary (Admin Temp)
• Provided temporary secretarial/clerical support for the Plant Systems Engineering Department at West Valley Nuclear Services Co, Inc., a DOE site.
• Routed and issued field changes and revisions to various procedures for engineers.
• Tracked isotope activity for the water treatment facility in Microsoft Excel spreadsheets using data provided by engineers.
• Created x/y scatter charts in Microsoft Excel to illustrate isotope activity using input from spreadsheets.

Desktop Publisher / Technical Editor (Technical Temp)
• Provided desktop publishing, editing, and proofreading services for special government proposal project at West Valley Nuclear Services Co, Inc., a DOE site.
• Published manuals utilizing PageMaker, CorelDraw, and MS Word for special government proposal project.

Census 2000
Franklinville, New York (Federal Temp)
• Performed census taking duties in a designated rural area for the federal government.

2/1996 to 9/1996
West Valley Nuclear Services Company, Inc., West Valley, New York (now West Valley Environmental Services)
Formerly a Subsidiary of Westinghouse Electric Corporation (now URS Corporation)
Secretary / Engineering Aide (In-house Temp)
• Filled in for secretaries on maternity leave in Plant Engineering / Maintenance department and Emergency Management department.
• Maintained remote Standard Operating Procedures (SOPs) in radiologically controlled areas for Vitrification Department (afternoon shift).
• Prepared and transmitted daily update of SOPs and field changes for Vitrification Department (afternoon shift).
• Radiation Worker 1 qualified for Vitrification Department radiological duties.
• Assisted Safety department with research, tracking, filing, update, and maintenance of thousands of site Material Safety Data Sheets (afternoon shift).
• Assisted Plant Security department with editing, typing, and proofreading of site security procedures.

2/1991 to 7/1992
Dames & Moore, Inc., Orchard Park, New York (now URS Corporation)
Environmental Engineering and Consulting Firm
Office Administrator - Government Operations Unit (Full-time Employee)
• General office administration, clerical responsibilities, and employee communications administration and benefits program for branch office.
• Typed and edited proposals and reports for various government agencies and private sector clients.
• Maintained revisions and updates for environmental and regulatory agency documentation library.
• Typed and maintained administrative and field procedures for various government and private sector work sites throughout the United States and abroad.
• Maintained computer databases and hardcopy files for records management and document control purposes.

10/1984 to 4/1990
West Valley Nuclear Services Company, Inc., West Valley, New York (now West Valley Environmental Services)
Formerly a Subsidiary of Westinghouse Electric Corporation (now URS Corporation)
(Full-time Employee)

11/1987 to 4/1990
Engineering Aide - Training and Development Department
• Provided general administrative support.
• Learned and maintained detailed knowledge and understanding of site nuclear and radiological policies and procedures.
• Prepared training materials, visual communications, and site manuals for training coordinators.
• Prepared and maintained employee and subcontractor training records (computer-based and hardcopy files).
• Prepared and instructed on-site CPR Refresher training course.
• Scheduled and provided security badge training for new employees, subcontractors, and visitors.
• Assisted with video production for on-site training programs and employee activity programs.
• Assisted with employee communications and recreation activities.
• Provided department PC hardware and software support.

6/1985 to 11/1987
Word Processor - Management Systems Word Processing Center
• Provided site-wide word processing support.
• Worked closely with subject matter experts to prepare operational and technical procedures and documents.

10/1984 to 6/1985
Word Processing Coordinator - Management Systems Word Processing Center
• Coordinated and managed site-wide word processing hardware and software upgrade, support, and training.

8/1989 to 12/2005, Self-employed
Love Printing and Promotions (Small Home-based Business)
Owner / Graphic Design Artist
• Desktop publishing; graphics; advertising; business and personal printing; novelty and custom apparel printing.

4/2001 to 05/2003, Self-employed
DeVine Limousine, Ellicottville, New York (Small Home-based Business)
Owner / Independent Operator / Professional Licensed Chauffeur
• Provided contract transport and delivery of small freight from local manufacturing site to Canada, Michigan, Ohio, Pennsylvania and New York for Dresser-Rand Company.
• Provided chauffeur services for various limousine companies in Olean, New York and Buffalo, New York.

• Microsoft Office 2003, 2007 and 2010 – All Elements
• MS Word – Advanced Skills
• Visio – Mid-level Skills
• RoboHelp – Beginner Skills
• Adobe Illustrator – Mid-level Drawing Skills
• Adobe Acrobat X Pro
• Snagit – Advanced Skills (Screenshots and Drawing)
• Enterprise Architect – Mid-level Drawing Skills
• WordPerfect
• PageMaker
• CorelDraw
• MedQuist DocQscribe Enterprise Platform for Medical Transcription
• NextGen Electronic Medical Records
• Keyboard Typing Rate: 80+ wpm (with no errors)

• Preparing to take Procedure Professionals Association (PPA) certification course.
• Currently studying to test for Microsoft Office 2007 expert certification.
• Medical Office Technology program at Jamestown Community College, Olean, New York
• Medical Terminology Course (2005) GPA: 4.00 (Scored 100% on Final Exam)
• Medical Office Procedures Course (2006) GPA: 4.00 (Scored 99% on Final Exam)
• Medical Transcription Course (2006) GPA: 4.00 (Received highest allowed letter grade of A on Final Exam)
• Powelson Business Institute, Syracuse, New York, Executive Secretarial Science Program (1975-1976)
• Bryant and Stratton Business Institute, Buffalo, New York, Business Administration Program (1976)

• Technical Writing, Editing, and Proofreading
• Procedure Writing, Editing, Review, Tracking, and Implementation
• Documentation of Software Steps and Procedures
• Records Management and Document Control
• Data Entry and Spreadsheets (MS Excel)
• Research and Report Generation
• Material Safety Data Sheet (MSDS) Forms Management
• Employee Communications
• Advanced Computer Skills
• Desktop Publishing and Graphic Design
• Newsletter Writing, Design, and Publication
• Forms Design and Implementation
• Auditing of Procedures, Files, and Paperwork
• Word Processing and Typing
• Office Administration
• General Clerical Office Duties (multi-task oriented)
• Reception Work
• Customer Service
• Medical Language Specialist
• Medical Transcription and Medical Editing
• Medical Records Coordinator
• Electronic Medical Records
• Standard Office Machines
Skills (2) Rating
Technical Writing