20 years experience in customer service, accounting and operations management, responsible for the strategic direction and day-to-day functions of a large service and operations organizations.
Ability to contribute as a team leader /member with professionals on all levels. Results and goal oriented visionary with a solid track record in operations, management, customer service excellence and staff support.
Demonstrated leadership ability and comprehensive understanding of implementing new services, operational standards, best practices, client conflict resolution, and corporate and department operations.
Proven performance in implementing process improvements in all areas including but not limited to service departments, accounting functions, parts and supply inventory, vehicle &...