Freelance IVR Jobs : Maryland

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10
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IT-SCIENT LLC - Mountain View, CA - Hello Hope you are doing wonderful Please go through the below Job Description and let me know your interest.Job Title: Avaya IVR DeveloperLocation: Mountain view, CaExperience Level/Designation: 6+YearsDuration: 12- 36 monthsNo: of positions: 1JOB DESCRIPTION:· Minimum 3 years of IVR development experience using Avaya Dialog Designer and Nuance speech recognition.· Experience in gathering IVR requirements and creating voice user interface designs· Experience in developing and tuning speech...
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8
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TSYS - Austin, TX - IVR Senior Project Manager-91145DescriptionThe IVR Senior Project Manager will be responsible for managing automated services and coordinating projects for the Customer Service organization. The ideal candidate will be a self starter who is comfortable in a high intensity environment reviewing massive amounts of data in a raw format and/or developing strategies to solve the complex problems related to customer satisfaction driven call routing. They should be an intuitive data researcher... as well as problem solver, willing to analyze data, identify trends and promote solutions. This individual will be fully responsible for the execution of new systems and changes to existing customer service systems with the goals of improving efficiency while increasing customer satisfaction and first call resolution.Responsibilities:- The ideal candidate will have an understanding of call center operations and experience leveraging the IVR for the optimal customer experience.- The candidate must be able...
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AbbVie - Chicago, IL - to present data in a usable format for Global Pharmaceutical R&D (GPRD) data reviewers and for analysis by Statistical Sciences. We have an exciting opportunity for a eClinical Programmer, which can be based in North Chicago or Redwood City, CA reporting to the Associate Director, Systems Operations. Key Responsibilities: Defines and develops IVR, IRT, and IXR systems for AbbVie clinical trials Designs and develops data collection instruments to facilitate downstream database structure...
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14
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Okaya Inc. - Concord, NC - Title: Avaya IVR Programmer/EngineerLocation: Concord (NC)Job Term: 6 month Contract to hireInterview: Telephonic2 years of IVR development experience using Avaya Experience Portal and Dialog Designer1 year of experience with Avaya AESLooking for experience with developing inbound/outbound applications2 years IVR development experience with VXML/CCXMLKnowledge of Java and Tomcat administration is a plusSQL/database experience is desirableExperience in developing and tuning speech...
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The Judge Group - Newark, DE - Our client is currently seeking a QA ANALYST - Dialer/IVR/Call Center. Experienced Dialer analyst, can write clear test cases, knows how to test a dialer and OnQ, Qualifications & Requirements: Ability to analyze requirements, write test cases and test plans, test execution, defect management, status reporting and documentation. Experience with IVR and call routing testing Relevant IT/quality assurance work experience Hands on software testing experience Knowledge of Quality Center, MS...
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25
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Oscits - Cupertino, CA - OSCITS, LLC is searching for a Genesys IVR Technical Lead for a contract assignment with one of our premiere telecommunication clients (Fortune 500 Companies). The work locations will be Cupertino, CA and the assignment will last from 12-24 months. 8 to 12 years of intensive experience in designing and developing IVR solutions using IVR technologies such as Genesys and call center applications specifically CTI, IVR, call routing and integration with PBX like Avaya / Cisco Strong experience in... Genesys framework, Genesys Voice Portal (GVP), Genesys SIP Server, Genesys Administrator Strong experience in log reading and analysis of Genesys components Strong experience in Genesys CTI product suite (CIM Framework, GVP, Routing) Strong experience in delivering projects using Genesys GVP components of version 7.x, 8.x (GQA, VCS, RM, MCP, IVR T Server, CTI Connector etc.) Must have Call Center experience and understand overall Call Center concepts Exposure to Call Routing/Strategy...
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compnova.com - Dallas, TX - : This position is responsible for developing viable and efficient technology solutions to complex business needs according to customer requirements, following development standards. Support, analyze, develop, test, and implement Interactive Voice Response (IVR) Genesys Voice Platform (GVP) software application solutions using Java and Java Script on time, within budget. Synchronize with other technical teams to develop appropriate interfaces. Coordinate customer acceptance testing and ensure customer...Hi:This is Ryan from CompNovaBelow are the detailed Job Description and the Skills required for this position Please go through the Job Description carefully and let me know your interest by sending your updated copy of your resumeJob Title: Genesys IVR (Interactive Voice Response)Duration of Hiring: Long-TermOffshore/Onsite:OnsiteWork Location: Dallas, TXJob Description:Skill Set Genesys IVR, Cloud implementationIVR (Interactive Voice Response) Systems Developer DUTIESRESPONSIBILITIES...
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23
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IT-Scient LLC - Mission Viejo, CA - Hi,Please have a look at this urgent position & reply me ASAP !Job: IVR Quality AnalystLocation: Mission Viejo, CADuration: 6 monthsDescriptionIntense technical skills in troubleshooting and problem resolution.Facilitation of hangouts during outages to task responders, communicate with outages often on hourly basis, restore service, follow through RCA and postmortems for service improvements.Collaborate real time with carriers, product vendors, customers, and internal stakeholders toscope...
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New York City, NY - Skill Requirements: Minimum 5 years of experience in developing/implementing multiple telecommunications technologies including IVR applications and software. Specific experience in Avaya, Nuance technologies. Experience in speech recognition and text-to-speech technologies, speech application optimization and tuning. Experience in Avaya Dialog Designer, IVR Designer, VPMS (Voice Portal Management System), ASA (Avaya Site Administration). Experience in developing and supporting call center... and technical requirements for the IVR projectand make recommendations with respect to technology, process and support. Determine the requirements for the infrastructure and connectivity and interfaces to the Institutional Avaya Communications Manager system. Analyze, code, test, and debug IVR programs and applications. Support testing, debugging and resolution of issues. Design, create and implement effective, natural language call flows with a high degree of usability. Analyze and define system...
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17
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Intuit, Inc. - Plano, TX - Applications Support Engineer 2 IVR and Call Routing Systems Job Location: Plano, TX Job ID: 00110873-1 Come join the EBS (Enterprise Business Solutions) Services Support team as a Applications Support Engineer 2 - IVR and Call Routing Systems. EBS Services is responsible for supporting the sales and care community with their EBS Enterprise Systems and tools. This may involve fixing a technical fault, fulfilling a service request, or answering a query that is needed to allow the users to return...
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