Freelance IVR Jobs : Maryland

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E-Solutions, Inc - Bothell, WA - Job Title: Java Developer with IVR experience Qualifications: Required Skills and Qualifications: - Understand the requirements and design finalized by SA. - Good knowledge of Javascript and capability to understand the IVR framework implemented using Javascript - Good knowledge of Java, webservices and xml - Hands on experience of Apache Tomcat Job Duties and Responsibilities: - Implement the requirements - Test the requirements thoroughly - Fix defects as and when raised by test... team during system test - Provide support on the release day - Hand over to IVR support team after successful release - Document all the required information to support team before the release Posted Date: Jul-15-14 Contact Details...
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Tampa, FL - Job Brief: The Manager, IVR will be responsible for working directly with call center leadership, multiple IT and telephony support teams, as well as telephony and network vendors in order to ensure quality and timely solutions to meet business needs and improve customer experience. This individual will work to ensure that call duration, self-service success or “containment” rate, single-call completion rate, etc. are maintained at best-in-class levels and will work to ensure that these... are driven by the IVR design. Success criteria for the IVR may vary for different lines of business, and the Manager, IVR will work to drive these success criteria while leveraging industry best practices and organizational standards for the IVR experience. Responsibilities: Evaluate business requirements for call center and enterprise business application integration. Gather requirements for new or modified software system enhancements and/or integration solutions. Utilize industry standard...
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Bloomfield, CT - to comply with law, regulation, executive order, or federal, state, or local government contract. (Other Job Titles Include: Project Management, PM, Project Manager, Sr. Project Manager, Software Project Manager, Information Technology Project Manager, Consulting Project Manager, IVR, Voice, Contact Center) iTech Solutions, Inc Web: Email × Email Your Email: Recipient's Email: Send × Report Misrepresented job Pays below market level Not a real job Position no longer available Other Please Provide...
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Kforce - Warren, NJ - Our client is seeking a QA Analyst II - IVR / CTI candidate with Telecoms business knowledge for their Warren, NJ location.* Application of software development life cycle concepts* Participate in IVR system test efforts for all IVR implementations and web Services testing* Developing and executing quality assurance test scripts, tests plans and checklists* Establish and maintain IVR QA process and methodologies* Strong testing background with Cisco & Aspect CTI screen pop and call control... validation* Support user acceptance testing* Create and maintain IVR test cases and defects in HP quality Center* Create / Manage test data* Develop and support existing and new IVR test scripts.* Complete projects deliverables within set timelines and quality standards.* Interact with interfaces and internal groups as part of test support activities and new project implementations.* Strong trouble shooting & problem solving skills* BS in Computer Science, MIS, business or equivalent education/training...
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California - Transcriptionist - IVR Team About Us: TranscribeMe is one of the world's fastest growing crowdsourcing companies. We are based in the Bay Area, California and we offer transcription and translation services to our clients by connecting talented individuals on our award-winning online platform. TranscribeMe is unique in the crowdsourcing and transcription world by offering you the opportunity to grow your skills and take on more difficult and challenging roles with us. We look... forward to working with you and helping you grow your career in transcription. The main role of the IVR team is to produce a transcribed document that meets or exceeds the TranscribeMe 98% accuracy goal. IVR work consist of short customer service jobs, longer files that will need to be time stamped, closed caption files, and specialty projects. IVR files go straight to the client once processed. As an IVR transcriptionist, you will make sure that the final document is in perfect shape, meeting...
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Cupertino, CA - IVR and Voice Portal,Avaya Aura Orchestration Designer,Avaya Dialog Designer,Telecommunication,Voice,System Software Design,System Software Design Roles and Responsibilities The prime responsibility of this position is to either manage a small team of analysts, developers or engineers and drive delivery of a small module of a project ( AD/ AM/ Testing) or serve as entry level specialist with expertise in particular technology /industry domain / a process of a ERP package. If not a module the... lead is responsible for functional / technical track of a project. Minimum Experience Required: 5-8 YEARS Mandatory Skills: Avaya Dialog Designer, IVR and Voice Portal Voice, System Software Design, Telecommunication Desirable Skills: Avaya Aura Orchestration Designer. If you are interested, please send me your updated resume ASAP with below details: Full Name: Contact #: Current Location: Open to relocate: DOB: Work Permit/ Validity: Current Salary: Last Organization Employee ID:Salary Expectation...
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27
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Eventus Solutions Group - Denver, CO - Reporting, Location and Travel: IVR/Telephony Architect will report to the Senior Executive and will be based in Denver, CO or any major metropolitan area. Up to 50% travel may be required. Job Summary Eventus is seeking a high caliber IVR/Telephony Architect with extensive hands-on consulting, business and technical knowledge of Contact Centers focused around Interactive Intelligence platform. This individual will have a comprehensive understanding of call center technologies such as; CRM, ACD..., IVR for automated call handling, CTI call routing and peripheral applications in the contact center domain. The IVR/Telephony Architect will need to understand the integration of different applications and technologies, and be able to implement end-to-end solutions in a call center environment. The IVR/Telephony Architect will work closely with our clients, information technology professionals and Eventus leadership to develop contact center technology and business solutions that align...
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Regeneron Pharmaceuticals - Tarrytown, NY - asthma, and atopic dermatitis. Summary: Responsible for managing the activities related to all Regeneron studies using an IRT (IVR/IWR) system. Act as the primary contact for both internally and externally (Contract Vendors & Partners) team members. Work directly with clinical trial management, data management, and clinical supply staff regarding system requirements, specifications, and deployment, maintenance, and closeout activities. Develop and manage IRT (IVR/IWR) standards with contract vendors...
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IDC Technologies,Inc - Mountain View, CA - Role:IVR Interactive Location:Mountainview CA Duration:12months Skills: Should have solved problems related to IVR (interactive voice recorder). E.g when you call a bank, you get a message to dial option 1,2,3 and when you dial 3 it may go blank. This person should have solved these kinds of problems. 4-7YRS Posted Date: Aug-06-14 Contact Details...
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Streffco Consultants, Inc. - Thousand Oaks, CA - Title: IVRS Technical Specialist/Project Manager III Industry: Biotech/Pharmaceutical Location: Thousand Oaks, CA Duration: 9 Month Contract Pay Rate Range: Depends on Experience (W-2 all inclusive rate) Job Details: The position will work with a cross functional team of Clinical, Biostatistical and Supply Chain representatives to support the design, implementation and maintenance of outsourced electronic solutions to support a clinical trial. The individual within this role will provide technical oversight to ensure that the study specific electronic solution adheres to the study protocol, industry regulations / best practices as well as company policies, procedures and guidelines. Responsibilities: Lead study level system requirements meetings with internal and external clients Design and oversee the development of study specific technical documents Document possible risk and implement mitigation plans Manage project related timelines and associated activities Iden...
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