Freelance IVR Jobs : Maryland

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New Jersey - Primary Skill Requirement: Candidate will be responsible for manual testing and automated testing of IVR and CTI applications Telecoms business knowledge Application of software development life cycle concepts ASP.NET, MVC, WebApi, WCF, .NET Framework 4.5, HTML5/CSS3/jQuery Participate in IVR system test efforts for all IVR implementations and web Services testing Developing and executing quality assurance test scripts, tests plans and checklists Establish and maintain IVR QA process... and methodologies Strong testing back round with Cisco & Ascept CTI screen pop and call control validation Support user acceptance testing Create and maintain IVR test cases and defects in HP quality Center Create / Manage test data Develop and support existing and new IVR test scripts. Complete projects deliverables within set timelines and quality standards. Interact with interfaces and internal groups as part of test support activities and new project implementations. Strong trouble shooting & problem...
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Talent Logic, Inc. - Miami, FL - Job Description: Job Description Our IT Core Development team is seeking a Senior Speech IVR Developer. As the IVR Developer you will work with other Client and third party resources to build speech recognition capable solutions. You will have the opportunity to work directly with internal clients to understand their needs, explain the solutions proposed, and answer any questions they may have. Once a solution is agreed upon you will work with a team to implement that solution ensuring... quality and consistency. Client currently uses AVAYA Orchestration Designer and Nuance NDM so you will spend a significant portion of your time working with this tool set. Responsibilities: Develop and modify Speech IVR applications using Orchestration designer - Development of bi-lingual applications in English and Spanish, including administering bi-lingual speech through applications. Review call flows and UI specifications and create technical designs, system requirements and specifications...
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Teletech Corporate - Austin, TX - with Cisco UCCE platforms • Client management experience Remote support experience Strong consulting skills Experience with direct management or delivery of Contact Center technology including voice and / or data network management and operations, computer telephony integration, ACD and IVR applications, and Customer Relationship Management applications. Demonstrated ability to mentor others and manage technical support teams Exceptional communication skills A passion for partnering effectively...
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United Software Group - Pittsburgh, PA - Position Application Support Engineer (IVR). Location Cleveland, OH Pittsburgh, PA. Duration 12 Months Contract. Job Description Application Support and maintenance and troubleshooting of IVR applications, Voice Portal System, CTI Routing and Call Recording systems. 6-7 yrs of Application Support Experience of Avaya Call Center technology like IVR, Voice Portal, CTI Routing and Call Recording systems and applications. Experience in installation of IVR Systems like Avaya Voice Portal and Voice... Portal Management System Configurations. Experience in Maintenance and troubleshooting the Avaya and Genesys Call Routing system. Strong technical, logical, and analytical skills. Strong team player and cooperative skills. NOTE - This position is NOT FOR Network (Voice and Data) and Telecom Professionals. Good Communication skills, Analytical skills and understanding of ITIL. IVR applications, Voice Portal System, CTI Routing and Call Recording systems, Avaya Call Center...
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Placement Strategies, Inc. - Wilmington, DE - Network Subject Matter Expert Placement Strategies, Inc., founded in 1999, specializes in the search and placement of IT Professionals for Contract, Contract to Hire and Direct Hire positions throughout the United States. We also provide recruiting services in other specialty areas to offer businesses a complete solution for sourcing highly experienced professionals to fill short and long-term recruitment needs. If you are a Network Subject Matter Expert with strong Networking, Telecom, IVR... experience on the specific system(s) Avaya, IVR, and call center application Direct experience or the ability to demonstrate past experience with supporting the specified network andor telecom system Speech IVR implementation experience Programming background with Microsoft (VB,.NET, C) and IBM (Java, web services, J2EE) technologies Strong Database (Oracle, SQL Server, My SQL) SQL and PLSQL knowledge Strong background on call center CTI (Avaya) technologies. Genesys CTI is Nice to have Knowledge...
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Enclipse Corp - Pleasanton, CA - Title: Business Systems Analyst Location: Pleasanton, CA, 94588 Duration: 13 Months + Req. ID: 60320 *** Position can be in NorCal or SoCal they can work remotely from either location Need to be close to airport. JOB DESCRIPTION - IVR Design Specialist- The IVR Design S is responsible for taking the lead on assigned IVR projects, serving as the subject matter expert and insuring on-time delivery of the project into production. This position will be responsible for validating the... accuracy of the IVR design entering production and insure that what was expected from IVR is delivered. The candidate will work with various stakeholders to ensure requirements are captured, then document IVR specific design requirements and follow project through to implementation. The position is responsible for working with the 3rd Party vendor to deliver IVR design that meets business expectations. Additionally, the analyst will identify opportunities for IVR improvements and enhancements. The...
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Sigmaways, Inc. - San Jose, CA - Genesys IVR tester bull 3-5 years of experience testing Genesys call routing software bull 1-3 years as a QAQE lead bull Some experience with initial deployments of a Genesys solutions bull Expertise with the testing toolkit for Genesys bull A demonstrated understanding and ability to test the main functions of Genesys, including call and chat routing to the proper support agents based on skill sets (skill based routing), callchat transfers, outbound calling, etc. bull Demonstrated the..., Aparna Ghosh Technical Recruiter -Sigmaways Inc Phone- (510)-578-5264 ndash D (510)-474-1409 - eFax Email ID- Aparnasigmaways.com mailtoAparnasigmaways.com LinkedIn- httpswww.linkedin.compubaparna-ghoshb1674166 Sigmaways,Inc - We know IT better! - Inc. 5000 Honoree 39737 Paseo Padre Parkway,Ist Floor,Fremont Genesys IVR, tester...
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HUMAC INC. - Austin, TX - Please reach me on priyankahumacinc.com 623-748-4128. Job Description middot Looking for a developer who has hands on expertise in Java. middot Knowledge on Genesys IVR eServices also preferred for this position. Need Genesys with IVR...
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Christiana Care - Newark, DE - Job Title: RN - PT (40 hours per paycheck) - E/M Shift - IVR Nursing Location: Christiana Tower - E City, State Newark, Delaware General Description: Christiana Care Health System, with locations in Wilmington and Newark, DE, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our two hospitals (Christiana Hospital and Wilmington Hospital) and are committed...
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Randstad - Scottsdale, AZ - Description Essential Functions: · Review call flows and UI specifications and create technical designs, system requirements and specifications. · Technical analysis and support for Outbound IVR and Outbound Dialer projects that enhance/upgrade existing applications and/or add new applications. Applications supported are mission critical with multi-system integration points, high priorities and moderate technical challenges. · Provide knowledge transfers and documentation of telephony... and job experience. · 8 Years of Application Development experience using Java, Java script, Java API programming, C#, VB Script or C/C++ · 5 Years of IVR related Development experience with (Avaya, Nuance, etc) · 5 Years of experience developing, implementing, managing voice/call center technologies · 3 Years of Development experience with VXML, XML, XSLT, XPath · Understands business and technical requirements and has the ability to translate these into technical specifications for the project team...
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