Freelance IVR Jobs : Maryland

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United Software Group - Mahwah, NJ - Duration- 6+ Months,Onsite Location: Mahwah, NJStart Date: ASAPExperience: 5+ years (I guess you will need to look at guys with 8-10 years of experience) Keywords to search for are Avaya IR 4.0 AND AEP SOLUTION DEVELOPER, NUANCE GRAMMAR DEVELOPER. Explanation for Position:Lead Technical Specialist responsible for development and support of the migration of the Avaya IR platform to the Avaya Experience Portal IVR. The Avaya IR is used in Europe to support 11 countries. Resource will help migrate... the IVR from IR 4.0 to AAEP in conjunction with a team from Avaya. Resource must be an expert in VXML and will help UPS perform code reviews of new Avaya developed application as well as help train the UPS team on the new platformDetails of Position:Skills needed are: Strong knowledge of the Avaya IVR platform and minimum of 3 years development experience with VXML/CCXML languages as well as experience in developing grammars for the Nuance speech platform. Knowledge of Java a plusManagement Skills...
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IT SCIENT LLC - Mountain View, CA - IVR development experience using Avaya Dialog Designer or Avaya Aura Orchestration DesignerExerience in gathering IVR requirements and creating Voice User interface designsvoice switching,Working knowledge of Java, Web Development and Tomcat administrationKnowledge about the administration of Avaya VPMS, AAEP.Any database experience is desirableExperience in VisioAbility to work in a team oriented and fast paced environmentAbility to work with geographically dispersed teamsSolid organization...
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Collabera - Chandler, AZ - ## DESCRIPTIONJob Title: QA Tester(IVR,Call Center,Quality Center)Location: Chandler, AZDuration: 18monthsMUST have 2+ years speech IVR experience, plus experience writing scripts in Quality Center* Must have experience in QA process* Must have excellent communication skills*Job Title:* QA Tester(IVR,Call Center,Quality Center)*Job Code:* 9727_JN_QA Tester*Domain:* BFI (Banking, Finance, Insurance), IT Services*Location:* Chandler, Arizona, US*Area Code:* 85286*Pay rate:* DOE*Duration:* 1 Year...
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Kriya Software Solutions Inc - San Diego, CA - · Genesys IVR Voice Portal application development (3-5 years) · Experience in implementing applications using Java and Java EE technologies. · Expertise in implementing web services client using XML-based protocols such as SOAP and HTTP using XML artifacts with Web Service definition Language (WSDL). · Used one or more of the application servers like Weblogic, WebSphere, JBoss and Tomcat servers based on the client requirement and project specifications. · Proficient in OOAD... Technologies developing Use Cases, Activity diagrams, Sequence Diagrams and class diagrams using case tools like Microsoft Visio and UML. · Experiences using SOA (Service Oriented Architecture) architecture and Agile Methodology. · Strong knowledge of IVR project architecture · Expertise in interacting with business users, understanding the requirement and providing solutions to match their requirement Posted Date: Aug-04-14 Contact Details...
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Celgene Corporation - Berkeley Heights, NJ - Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, spirit of independence and love of challenge. With a presence in more than 70 countries - and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.Responsibilities will include, but are not limited to, the following:? Represents function on study team(s) and acts as point of contact for IVRS activities. Communicates with appropriateForecasting & Planning, Clinical and IVRS management with regards to these activities.? Assists with IVRS budgeting and invoice payments for applicable clinical protocols. This includes interacting withappropriate Celgene staff and IVRS vendors as required.? Manages & maintains IVRS related process documents,...
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25
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Austin, TX - Service organization. What you get to do: Leverage the IVR for the optimal customer experience Develop and/or provide clarity on internal process expectations Coordinate within the organization to ensure integrated implementations Status reporting against milestones, risk identification/mitigation, and tracking/forecasting project timelines Build strong, lasting, and positive professional relationships What you need to succeed: 3+ years of experience managing and driving change in... production IVR environments Experience with hosted VXML and VFC IVR systems Experience managing voice talent, recording management and inventory, including IVR, ACD queue and hold messaging Experience in email response management and knowledge management a plus What’s in it for you: As a contractor for Technology Navigators, you will have access to our amazing client list, the support of a great team, and the opportunity to enroll in health benefits, including medical, dental, and vision. In...
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23
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IT-Scient LLC - Mission Viejo, CA - Hi,Please have a look at this urgent position & reply me ASAP !Job: IVR Quality AnalystLocation: Mission Viejo, CADuration: 6 monthsDescriptionIntense technical skills in troubleshooting and problem resolution.Facilitation of hangouts during outages to task responders, communicate with outages often on hourly basis, restore service, follow through RCA and postmortems for service improvements.Collaborate real time with carriers, product vendors, customers, and internal stakeholders toscope...
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Time Warner Cable - Charlotte, NC - requirements for new applications by working with business owners and to conceptualize designs of new IVR, CTI, Web Services and other Telecommunications technologies using industry standards. - Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications. - Review and analyze the effectiveness and efficiency of existing telephony systems and develop solutions for improving or further leveraging these systems. - Define Web services... purchasing efforts. - Identify, recommend, and prioritize new Web, Database and Telephony features and applications in conjunction with business leaders and department managers. - Install and configure HTTP servers, establish appropriate server directory trees, and deploy applications. - Update Web services to ensure accuracy and currency. - Test database performance to validate application availability and scale and to make sure applications perform as expected. Support - Prepare and deliver reports...
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Denver, CO - organize IVR releases, and communicate often with development and test teams. IVR application, reporting, and routing troubleshooting are also part of the day to day responsibilities. The team supports regular IVR application releases that include development and test cycles requiring defect resolution and code drop coordination. The primary IVR development tool used is Convergys Interaction Composer under Eclipse but experience and knowledge of this tool is not required. Primary responsibilities... fall into the following categories IVR application development including call flow, reporting, call routing, and middleware services Work effectively with teams across various teams/customers of IVR application Interface with business, development, and test teams to clarify new requirements and organize release items for code drops to test and production environments Generate reports based on IVR data analysis and analytics Methodical troubleshooting, clear communications, and attention...
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AbbVie - Chicago, IL - to present data in a usable format for Global Pharmaceutical R&D (GPRD) data reviewers and for analysis by Statistical Sciences. We have an exciting opportunity for a eClinical Programmer, which can be based in North Chicago or Redwood City, CA reporting to the Associate Director, Systems Operations. Key Responsibilities: Defines and develops IVR, IRT, and IXR systems for AbbVie clinical trials Designs and develops data collection instruments to facilitate downstream database structure...
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