Freelance IVR Jobs : Maryland

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22
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The Judge Group - Wilmington, DE - The Judge Group currently has a staffing need for a Sr. IVR Java Software Engineer. The ideal candidate will have OOAD and Spring experience. The full description is listed below; you may apply directly to ntamburini@judge.com . Experienced software engineer with Java, JUnit, OOAD, and Spring experience. Must be interested in learning some new call center technologies. Person Specification Sense of ownership Pre-requirements to post implementation ownership Self-starter Leadership...
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Eventus Solutions Group - Denver, CO - Reporting, Location and Travel: IVR/Telephony Architect will report to the Senior Executive and will be based in Denver, CO or any major metropolitan area. Up to 50% travel may be required. Job Summary Eventus is seeking a high caliber IVR/Telephony Architect with extensive hands-on consulting, business and technical knowledge of Contact Centers focused around Interactive Intelligence platform. This individual will have a comprehensive understanding of call center technologies such as; CRM, ACD..., IVR for automated call handling, CTI call routing and peripheral applications in the contact center domain. The IVR/Telephony Architect will need to understand the integration of different applications and technologies, and be able to implement end-to-end solutions in a call center environment. The IVR/Telephony Architect will work closely with our clients, information technology professionals and Eventus leadership to develop contact center technology and business solutions that align...
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JPMorgan Chase - Indiana - Department Description: Enterprise Call Center Services group is responsible for maintaining all contact center technologies including Nice call recording, workforce management, Dialers, Genesys Call Routing, and Interactive Voice Response platforms. This group is responsible for managing these technologies across the entire JPMC enterprise globally. ECCS is seeking an IVR/VRU Application Developer Lead to join the team. Position Description: The ECCS Java Application Developer... is responsible for leading a team of application developers and delivering high quality Voice and CTI applications to all JP Morgan business units. Primary role involves being part of ECCS Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery. In addition to Contact Center Technologies...
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Teletech Corporate - Mountain View, CA - At Technology Solutions Group (TSG), a subsidiary of TeleTech, we are actively hiring to meet the demands of our fast-growing business! As a premier partner of Avaya and Microsoft, we are a national, world-class communications provider of systems integration, telephony, contact center and data networking solutions and services. TSG is currently recruiting an IVR QA Test Engineer who will be based out of client offices in Mountain View, California. Key Responsibilities: IVR/Voice Application... testing background (Avaya knowledge would be a plus), Detail oriented with an ability to think of different test scenarios and document them. SQL skills for data testing, Understand VOIP Principles and architecture Troubleshoot, isolate and describe issues outstanding communication and coordination skills experience with IVR testing tools Nice to have: QA Automation skills using Empirix Hammer, but not a must have The candidate will meet the below following functional Ability to work in...
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ABBTECH Professional Resources, Inc. - Raleigh, NC - HP-RFL-1064869-IVR Program Manager-Raleigh, NC- (Due 11/21 4pm) Date Posted:11/19/2014 Job Type:Temp/Contract Job Location:Raleigh NC Job Description: Description The client seeks a program manager who is experienced in Integrated Voice Response (IVR) technology. The resource will manage the transition of a legacy IVR system upgrade. Project responsibilities will include a full range of technology solutions delivery knowledge and skills, including: project planning, tracking... and control, business requirements gathering, business process reengineering, alternative systems, technology assessment, system configuration, system design, systems integration, system testing, and operational management. Required Qualification Technical Abilities Demonstrated knowledge of Integrated Voice Response (IVR) system structure, design and operation. Ability to use Microsoft Project to track project progress Proficient in technical writing and communication in regards to IVR...
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Humana Inc. - Louisville, KY - and achieve lifelong well-being. We look for talented individuals who share this passion for helping others, who have naturally curious and innovative minds, and who want a career where they can use their technical skills to make a positive impact on the lives of our members. Assignment Capsule As a technology business consultant for Guidance Care IVR Systems you will consult with associates in other business and IT areas to identify business requirements (or stories) and supplement those with system... requirements and Interactive Voice Response (IVR) call flows. You will also act as a subject matter lead on projects, providing accurate and timely analysis, user interface design, testing strategy and documentation of complex systems tasks. ? Partners with business and IT teams to understand, identify, and document the business opportunity through non-ambiguous, testable project requirements / stories within the approved project scope ? Conducts presentations and overviews of project requirements...
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Prolim Global Corporation - Omaha, NE - Telephony,IVR,VOIP Engineer Location: Omaha, NE Description: PROLIM Global Corporation ( www.prolim.com ) is currently seeking Telephony,IVR,VOIP Engineer in Omaha, NE for one of our top clients Job Description Technical Knowledge of Enterprise Linux and Windows server environments Deep knowledge of ACD telephony platforms (), Cisco/ICM and VoIP are preferred Deep knowledge of Session Initiation Protocol (SIP) is preferred Technical knowledge of Networking (e.g. routers and switches...) is preferred Prior experience with Contact Center technologies, IVR, and call handling products are preferred Intermediate knowledge of Outlook, Word, Excel and Visio required Apply on-line for immediate consideration, please send your updated resume and contact info via email Vrinda Dinesh vrinda.dinesh@prolim.comor Contact 248 522 2575 Ext 106 About PROLIM Corporation PROLIM is a leading provider of end-to-end IT , PLM and Engineering Services and Solutions for Global 1000 companies. They understand...
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Atlanta, GA - for creating the master test plan, test cases, test execution and defect tracking. The engineer must work with the project team to insure that the correct testing is in place and that the correct metrics are captured for analysis. Additional information includes: QA for RES IT, Call Center Systems-includes IVR (Voice applications), Customer Care, Kana Email & Chat, Workforce Management & misc Call Center applications & systems, as well as Crew. Key Requirements and Technology Experience...
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Pyramid It Consulting Pvt Ltd - USA - Strong experience in Genesys framework, Genesys Voice Portal (GVP), Genesys SIP Server, Genesys Administratoro Strong experience in log reading and analysis of Genesys componentso Strong experience in Genesys CTI product suite (CIM Framework, GVP, Routing)o Strong experience in delivering projects using Genesys GVP components of version 7.x, 8.x (GQA, VCS, RM, MCP, IVR T Server, CTI Connector etc...
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Avery Partners - Tarrytown, NY - JOB FUNCTIONS: The IVR Systems Development Specialist is a fully qualified individual producer who applies a broad knowledge of IVR engineering/automation concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments and perform a full range of development activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, and operating with only general supervision. REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES... Start to Finish development of an IVR system on Convergys IVP8.0 platform. Participation in the conversion of existing IVR software applications to Convergys IVP8.0 platform. Occasionally, may provide guidance and assistance in Convergys IVP8.0 platform development. Participation in the development and preparation of documentation for IVR systems. Position Requirements (What skills and experience must they have?): As the person in this position will be a key member of a client support group...
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