Freelance IVR Jobs : Maryland

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9
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Bayview Asset Management - Coral Gables, FL - Bayview is currently searching for an IVR professional to join our team. This role supports, maintains, and administers the contact center applications such as auto-dialers and work flow automation for the organization. Primary Duties and Responsibilities: Support existing IVR applications and implement modifications as needed Analyze business requirements and develop functional requirements and implementation plans, identify solution risks and develop mitigation solution plans. Facilitate... the optimization of call center applications Assist in troubleshooting of AEP routing and environment: interpreting logs, routing and/or 3rd party applications, perform analysis Coordinate customer acceptance testing and ensure customer satisfaction through timely resolutions of issues and ongoing communication General telecom project and work management as well as for equipment maintenance, firmware upgrades and service packs to the telephony and IVR systems. Perform ongoing best practices...
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Zentek Infosoft Inc - Atlanta, GA - Must have an advanced understanding of coding design and documentation protocol as well as unit testing, change management bull Able to communicate technical direction and issues to business partners bull Ability to Interact with vendors and internal business units as part of support activities and new project implementation schedules. bull Knowledge of database design and network architecture pertaining to IVR, CTI bull Knowledge of Interactive Voice Response Systems (IVR) with Speech recognition technology..., Knowledge of Computer Telephony Integration (CTI) bull Effective verbal and written communication skills . For Quick Response 972-215-7424 AVAYA/IVR...
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PPD - Morrisville, NC - Title: IVRS Helpdesk, Senior Manager Location: North Carolina-Morrisville - 3900 Paramount This position is a Senior Helpdesk Manager role, providing support and management for the IVRS helpdesk team in charge of US end-user support. Responsibilities include database maintenance and ad hoc report writing, user support for study sites, and manual backup to IVR systems during unexpected unavailability. Proficiency with data manipulation or presentation tools (such as SQL, report writing...
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RakSan Consulting - Bothell, WA - Mandatory Technical Skills : 2+ year of experience performing analysis and conceptual design of an IVR System on VoiceXML, DTMF Platforms that uses text-to-speech and speech recognition 2+ year experience with Speech Recognition and Text-To-Speech, Voice User Interface Design preferred 5 years minimum experience in software development, software design or business process design (example: process modeling, use case analysis, etc) and implementation preferred Experience creating Functional...
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16
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Streffco - Pleasanton, CA - Category : IT-Business/SystemAnalyst Location/City : CA - Pleasanton Recruiter Email : Subee@streffco.com Recruiter Phone : 303-773-9500 ext.26 Country/Locale : Streffco Consultants, Inc., is an international technical staffing and systems integration organization. We provide technology and business operations resources on a project, contract, contract-to-hire or direct hire basis. Title: IVR Design SpecialistJob ID: 60320Industry: HealthcareLocation: Pleasanton. CADuration: 12 monthsPay... Rate Range: Depends on Experience (W-2 all inclusive rate)Purpose and Description:The IVR Design S is responsible for taking the lead on assigned IVR projects, serving as the subject matter expert and insuring on-time delivery of the project into production. This position will be responsible for validating the accuracy of the IVR design entering production and insure that what was expected from IVR is delivered. The candidate will work with various stakeholders to ensure requirements are captured...
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TeleTech - USA - Principal, Technical Project Management - IVR / Contact Center Solutions (01FUT) Location, , At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services, CRM...
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Software Folks, Inc. (dba Saviance Technologies) - Fort Worth, TX - Hi, We are looking for Genesys IVR Consultant for our client based Fort Worth, TX. Role Genesys IVR Consultant Location Fort Worth, TX Duration Long terms Job Description Genesys IVR, knowledge of Composer, IRD will be added advantage Saviance Technologies is a US Healthcare IT Service provider focusing on Patient Engagement with Innovative Products and Solutions like Patient Intake Tablet, iHealthConnect Wellness Portal, Mobile Applications, Actionable Analytics and ICD-10 Testing Services... Businesses in the United States by USPAACC (US Pan Asian American Chamber of Commerce) and selected as a 2014 "Top Business" recipient by DiversityBusiness.com Appreciate your Cooperation. Thanks and regards, Vinay Kumar Saviance Technologies Metuchen NJ - 08840 Work Ph 609.945.3426 Email vinay.kumarsaviancetech.com Web www.saviance.com Genesys IVR, Composer/ IRD...
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18
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Hanover, MA - Senior IVR Engineer Hiring Company Industry: Insurance Number of Employees: 1,000 - 10,000 Employees Total Compensation: -- - Base Salary: -- Location: Hanover, MA You will be redirected to TheLadders.com Job Description About Our Client My client is one of the longest establish Insurance company in the United States. They are part of the 500 largest publicly traded companies in the United States. Job Description The Senior IVR Engineer in Worcester responsibilities... will be: - Serving as a core member of the telecommunications engineering and operations team, the Senior Infrastructure Engineer supports the design, implementation and operational support of telecommunications and infrastructure components for contact center solutions. - Varied contact center experiences including voice platforms, telecom networks, skills based routing, speech recognition and IVR as well as Omni-channel integrations. - Technical understanding of contact center PSTN and VoIP, SIP telephony...
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Navy Federal Credit Union - Milton, FL - independent judgment and discretion to determine or recommend best course of action. Takes action to solve problems/issues that routinely arise in areas of assigned responsibility, but may receive guidance or expertise from higher-level staff on more complex problems. QUALIFICATIONS – KNOWLEDGE, SKILLS, AND ABILITIES: Experience: Experience with Analysis, Design, Development, Implementation and Testing of Business Applications Experience building Interactive Voice Response (IVR) Applications... (TTS) tools to create both Touch-tone (DTMF) and Speech Enabled Voice Applications Experience working in SQL Server, Oracle and Postgre databases and Reporting Experience in Client- Server development using Java and Web Services Experience with CTI Integration Experience in IVR best practice design models Highly motivated team player with good Telecom expertise and communication skills Experience with on call and ongoing support Technical Skill Set: Genesys: Genesys (7 or 8) Genesys...
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Matrix - Arlington, TX - Our client is seeking a Developer with Telephony (IVR) Development experience for a direct hire or contract to hire position. The client has a 3rd party vendor for IVR Development now and they are using Avaya as the IVR platform and using Dialogue Designer with an Eclipse plug in. They use dev IDE to build workflows etc. It integrates with PBX. The client would like to see candidates that have a .Net, Java, or PHP, Development background in addition to IVR Development experience... as a plus and that way they can support other projects. Someone that has the ability to mentor is needed for this role as they will be the SME with this technology and will need to collaborate and train other to support the system. This person will also be involved with getting business technical requirements and building a call flow. They follow the standard SDLC process. Developer, Development, IDE, IVR, Java, PBX, PHP, SDLC...
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