Freelance IVR Jobs : Maryland

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11
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Sigma Tech Inc - Dallas, TX - Title : Genesys IVR Systems DeveloperLocation: DALLAS TXDuration : 6 MonthsRate : OpenWe have an opportunities for Genesys IVR Systems Developer for our client in DALLAS TXSkills : Genesys IVR, Cloud implementationIVR (Interactive Voice Response) Systems Developer: This position is responsible for developing viable and efficient technology solutions to complex business needs according to customer requirements, following development standards. Support, analyze, develop, test, and implement... Interactive Voice Response (IVR) Genesys Voice Platform (GVP) software application solutions using Java and Java Script on time, within budget. Synchronize with other technical teams to develop appropriate interfaces. Coordinate customer acceptance testing and ensure customer satisfaction through timely resolution of issues and ongoing communication.Assist in the implementation of Hosted IVR solution using GVP.Measure, assess, and improve quality and performance of IVR GVP applications.Develop, implement...
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Charlotte, NC - Washington DC - Time Warner Cable Inc. Charlotte, NC Description Posting Job Title:Sr. Software Developer, IVR Requisition #: 152295BR Posting Location: Charlotte, NC, US Area of Interest:Information Technology Services Position Type: Full Time Posting Job Description The Time Warner Cable Corporate office currently seeks a Sr. Software Developer, IVR for our TSG Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in... this position. The Telecommunications Application Developer will work as a member of a team that has responsibility for the developing applications that enhance our customer's call center experience, and to reduce company costs. They will develop applications for our VoIP based call processing system, speech recognition IVR systems, CTI devices, intelligent call routing systems, compliance and quality recording system, workforce management system, call management system and all other devices related...
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Auritas llc - Wilmington, DE - Title: JAVA- IVR Developer Location: Wilmington, DE Duration: permanent Role: 5+ Years of working experience on Java 1.5 and above,J2EE(JSP,Servlets,EJB), Webservices, MQ, Struts2, SVN, Maven, ANT, Eclipse, HP QC, Apache Tomcat 5.0+, Design Patterns Knowledge 3+ Years of working experience on IVR, VoiceXML, GRXML, GSL, ECMA Script, Knowledge on Intervoice Voice Platform, Genesys CTI Integration Excellent experience in Designing and developing IVR legacy “Invision Studio” applications... and open standard IVR Apps on J2EE platform Excellent experience in IVR, Middleware, Genesys CTI integrating using MQ, Webservices & JDBC Experience in developing Voice/Web UI Frameworks and conducting Performance test/analysis on core components Writing test cases for code change using Junit Framework. Supporting all phases of project and post production issues Co-ordination with different teams like Middleware, QA and BA team, fix defects and better understanding of new requirements. Status...
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Tampa, FL - Job Brief: The Manager, IVR will be responsible for working directly with call center leadership, multiple IT and telephony support teams, as well as telephony and network vendors in order to ensure quality and timely solutions to meet business needs and improve customer experience. This individual will work to ensure that call duration, self-service success or “containment” rate, single-call completion rate, etc. are maintained at best-in-class levels and will work to ensure that these... are driven by the IVR design. Success criteria for the IVR may vary for different lines of business, and the Manager, IVR will work to drive these success criteria while leveraging industry best practices and organizational standards for the IVR experience. Responsibilities: Evaluate business requirements for call center and enterprise business application integration. Gather requirements for new or modified software system enhancements and/or integration solutions. Utilize industry standard...
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Kriya Software Solutions Inc - San Diego, CA - · Genesys IVR Voice Portal application development (3-5 years) · Experience in implementing applications using Java and Java EE technologies. · Expertise in implementing web services client using XML-based protocols such as SOAP and HTTP using XML artifacts with Web Service definition Language (WSDL). · Used one or more of the application servers like Weblogic, WebSphere, JBoss and Tomcat servers based on the client requirement and project specifications. · Proficient in OOAD... Technologies developing Use Cases, Activity diagrams, Sequence Diagrams and class diagrams using case tools like Microsoft Visio and UML. · Experiences using SOA (Service Oriented Architecture) architecture and Agile Methodology. · Strong knowledge of IVR project architecture · Expertise in interacting with business users, understanding the requirement and providing solutions to match their requirement Posted Date: Aug-04-14 Contact Details...
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22
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Medical Mutual of Ohio - Strongsville, OH - : Reporting to: Manager Location: Strongsville JOB SUMMARY: Located in Strongsville, Ohio, as a Business Solutions Provider III working on the IVR Development team, you will have the opportunity to work in an environment where, together with a team of highly-talented IT professionals, you will be empowered to do great things. You will be creating and maintaining Java-based web services to manage data interaction with our Voice Response system. In addition, you will be monitoring system... performance, managing voice prompts, trouble shooting problems and assisting with extending IVR capabilities for Voice, Chat and Email across the organization. To be successful, you are a team player who enjoys working in a high-energy, fast-paced and incredibly stimulating environment. ESSENTIAL FUNCTIONS: This position will require new code construction, maintenance and package integration in support of our call center operations Strong software development skills with a focus on service-based...
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Modis - Des Moines, IA - ’s progress. Must have IVR testing experience. Genesys is plus ***Contact Madelyn Hakes at 515-327-7557 or madelyn.hakes@modis.com***...
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19
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CRG Workforce - Charlotte, NC - user requirements, assess available technologies, and recommendsolution options Thrive in a fast-paced contact center development environment Required: Experience in leading contact center development efforts Experience in designing contact center development projects, includingintegrating with ICM, telephony components, and with back-end businessapplications 5+ years of experience with Cisco CVP or similar IVR call flowdevelopment and/or 5+ years of experience with CTI development... player Helpful to have skills: 3 or more years of Java development experience, including JDBC, EJBs,Spring, RAD IDE Experience with IBM Websphere or Tomcat servers Experience developing Web Services Knowledge of object oriented design and programming principles Top 3-5 must have skills: 1. Contact Center 2. ICM or CVP or IVR 3. Java Degree Requirement: Yes, Bachelors...
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13
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Collabera - Chandler, AZ - ## DESCRIPTIONJob Title: QA Tester(IVR,Call Center,Quality Center)Location: Chandler, AZDuration: 18monthsMUST have 2+ years speech IVR experience, plus experience writing scripts in Quality Center* Must have experience in QA process* Must have excellent communication skills*Job Title:* QA Tester(IVR,Call Center,Quality Center)*Job Code:* 9727_JN_QA Tester*Domain:* BFI (Banking, Finance, Insurance), IT Services*Location:* Chandler, Arizona, US*Area Code:* 85286*Pay rate:* DOE*Duration:* 1 Year...
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29
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United Software Group Inc. - Jefferson City, MO - Job title:- IVR Developer Location:- Jefferson City, MO Duration:- Long-term ESSENTIAL FUNCTIONS: Analyze, design, implement and maintain all IVR applications and systems for ACN operations Work with IT Telephony and Development team to integrate IVR with back-end applications and databases. Proactive monitoring, reporting and analysis of the IVR infrastructure Consult with the business on development of call flows and conduct feasibility analysis for business requirements, Coordinate... requirements, development effort and project meetings; Identify timelines for development cycle for work assignments Ensure delivery of services from development, test environment to production Manages documentation of procedures, changes and topology regarding the IVR Domain Research new product and strategy development of IVR hardware and software capabilities with customer requests and advise business of new opportunities and efficiencies. Manage system upgrades, Install of software and peripherals...
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