Freelance IVR Jobs : Maryland

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Epam Systems - Mountain View, CA - IVR Application Developer USA Send your CV at: Vira_Povkh@epam.com Respond to job offering Return back EPAM Systems (NYSE:EPAM) is currently seeking an Interactive Voice Response (IVR) Application Developer to assist with the design, maintenance, development and support of Verint Work Force Management (WFM) solutions. Candidate should have experience in using Eclipse IDE to develop IVR applications, either on Genesys or Intervoice or Cisco or Avaya. It's a full-time opportunity in Mountain View...
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Collabera - Des Moines, IA - with an understanding of applicable business systems and industry requirements. With this knowledge, develops or modifies complex information systems. Includes analysis of business and user needs, documenting requirements, and revising existing system log difficulties as necessary. Guides and advises less-experienced analysts . Considers the business implications of the application of technology to the current business environment. Required Skills Testing Life Cycle Waterfall Methodology Genesys Routing IVR..., Business Intelligence & Data Warehousing, Mobile and Wireless, Infrastructure Management as well as Professional Services. Connect with Us Job Overview Company: Title: Genesys IVR Tester- Lead Skills: Testing Life Cycle, Waterfall Methodology, Genesys Routing and IVR Date Posted: 11-10-2014 Location: Des Moines, IA Area Code: 515 Employ. Type: CON_CORP CON_IND CON_W2 Pay Rate: DOE Job Length: 12+ months Position ID: 700667 Dice ID: 10208346F Travel Required: none Telecommute: no Contact Information URL...
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Eventus Solutions Group - Denver, CO - Reporting, Location and Travel: IVR/Telephony Architect will report to the Senior Executive and will be based in Denver, CO or any major metropolitan area. Up to 50% travel may be required. Job Summary Eventus is seeking a high caliber IVR/Telephony Architect with extensive hands-on consulting, business and technical knowledge of Contact Centers focused around Interactive Intelligence platform. This individual will have a comprehensive understanding of call center technologies such as; CRM, ACD..., IVR for automated call handling, CTI call routing and peripheral applications in the contact center domain. The IVR/Telephony Architect will need to understand the integration of different applications and technologies, and be able to implement end-to-end solutions in a call center environment. The IVR/Telephony Architect will work closely with our clients, information technology professionals and Eventus leadership to develop contact center technology and business solutions that align...
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Sacramento, CA - Our client has a 6+ month contract for an Application Developer to support a Call Center IVR application. This critical system is written using the java programming language and interfaces with SOA services on Tomcat servers. QUALIFICATIONS/REQUIREMENTS · 3-5 years application development of mid to large sized projects, and or equivalent application knowledge in Internet applications, experience should include: · J2EE - development · Experience with Cisco CVP IVR system workflow... and programming · Service Oriented Architecture - consuming SOA services · Eclipse · CVS · Excellent analytical and problem solving skills. § Working experience with Cisco CVP IVR · Excellent interpersonal skills conducive to working in a team environment across all positions and departments. · Must excel with unit testing changes with a focus on quality § Excellent communication and written skills are required. § Must be self-motivated with the ability to accomplish tasks with minimal direction...
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GE - Canton, OH - , ***, ****** orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Posted Position Title: Lead Dialer/IVR Support Career Level: Experienced Function: Information Technology Function Segment: Business Solutions Location: United States U.S. State, China or Canada Provinces: Ohio City: Canton Postal Code: 44718-3607 Relocation Assistance: No Role Summary/Purpose: Provide remote technical support for auto dialer/IVR... acting as first line of support, escalating issues as necessary and following issues to resolution. Essential Responsibilities: Provide escalated technical support for Voice application technologies, escalating issues as necessary and driving issues to resolution. Drive Process improvements and participate in technology recommendations. Act as solution architect for RF Dialer technologies and services. Assure compliance with RF regulatory requirements which are enforced through IVR...
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Synchrony Financial - Canton, OH - or other characteristics protected by law. Provide escalated technical support for Voice application technologies, escalating issues as necessary and driving issues to resolution. Drive Process improvements and participate in technology recommendations. Act as solution architect for RF Dialer technologies and services. Assure compliance with RF regulatory requirements which are enforced through IVR and Dialer technologies. Assure adherence of RF architectural and security standards as they relate to IVR... on dialer/IVR Disaster Recovery Plans. Develop and maintain structured dialer/IVR change testing to mitigate potential downtime. Identify new opportunities to streamline system monitoring and alerts leading to fewer business impacting issues. Work closely with other IT teams to implement, support and maintain new technologies. Perform consultative analysis, reviewing constraints and developing technical requirements and design by leveraging internal domain experts, vendors and consultants. Own...
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ABBTECH Professional Resources, Inc. - Raleigh, NC - HP-RFL-1064869-IVR Program Manager-Raleigh, NC- (Due 11/21 4pm) Date Posted:11/19/2014 Job Type:Temp/Contract Job Location:Raleigh NC Job Description: Description The client seeks a program manager who is experienced in Integrated Voice Response (IVR) technology. The resource will manage the transition of a legacy IVR system upgrade. Project responsibilities will include a full range of technology solutions delivery knowledge and skills, including: project planning, tracking... and control, business requirements gathering, business process reengineering, alternative systems, technology assessment, system configuration, system design, systems integration, system testing, and operational management. Required Qualification Technical Abilities Demonstrated knowledge of Integrated Voice Response (IVR) system structure, design and operation. Ability to use Microsoft Project to track project progress Proficient in technical writing and communication in regards to IVR...
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Talentburst, Inc. - Torrance, CA - EXPERIENCE/ SPECIAL SKILLS 4-6 Years relevant BSA work experience BS in Computer Science or BS in Mathematics or equivalent job experience required Understanding of financial services operations a plus Experience with call center business processes and systems desired Call Center Telephony (IVR, Genesys, Avaya, NICE, WFM, Dialers) experience required Cloud Services integration desired (ex. Salesforce.com) Oracle or SQL experience a plus Strong skills in Microsoft Office products (Excel, Word...
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Merck - Rahway, NJ - Lead IVRS & PRO Specialist-CLI003601 Description Merck is a global health care leader with a diversified portfolio of prescription medicines, and vaccines, as well as animal health products. Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us. Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of people like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career. Description: Lead IVRS & PRO Specialist oversees the successful execution of the IVRS & PRO strategy for one or more drug/vaccine programs. Responsible for ensuring end-to-end support is provided to clinical project teams by the PRO team. Ensures all aspects of the IVRS & PRO project plan (from protocol...
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Charter Communications - Stamford, CT - Saint Louis, MO - JOB SUMMARY Seeking a business owner for Charter’s Interactive Voice Response (IVR) support channel. This role will actively work with vendors and internal departments to refine Charter’s IVR experience to be industry-leading as a self-support channel. This person will manage all system changes, perform analysis and reporting, and act as the primary lead within Charter for system operations. Additionally, they will evaluate and implement natural language and voice recognition technologies... that contribute to Charter’s vision for Interactive Customer Care. The ideal candidate has technical knowledge of telephony and IVR technologies, strong vendor management skills, demonstrated experience leading technology projects, and is passionate about customer experience. MAJOR DUTIES AND RESPONSIBILITIES Deeply understands consumer and industry trends related to natural language/ voice recognition self-support systems and ensures the customer experience with Charter’s implementation is industry...
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